1. Booking and Deposit:
A deposit is required to reserve the vehicle for a booking.The full balance must be paid at least 3 days before the day of travel.Failure to pay the full balance may result in the unavailability of the vehicle for hire on the day of travel.
2. Refunds and Cancellations:
If a booking is cancelled at least 7 days before the day of travel, a full refund will be issued.Cancellations made less than 7 days before the travel date will receive a 50% refund.Customers are responsible for any cancellation fees or charges from third parties, as well as non-refundable processing fees incurred.
All requests for cancellations must be made in writing via email to bookings@allwaystravel.co.uk. For the avoidance of doubt, in the event of cancellation by the Hirer, all deposits are non-refundable. At the discretion of the company, deposits can be moved to a future booking if the first date of travel is within 12 months from the date of cancellation.
3. Cash Payments:
Full cash payments are required upon the arrival of the driver.Part payments are not accepted.
4. Changes to Booked Journey:
Any changes on the day of travel, such as extra drop-offs or pick-ups, will incur additional charges.
5. Delays to Service:
The company is not liable for delays caused by traffic congestion, adverse weather, or other factors outside their control.Refunds may apply if a vehicle is delayed beyond a specific duration.
6. Damages and Spillage:
Passengers will be charged for any damage or spillage at a minimum rate of £65, including fines for misuse, damages, or spillages.
7. Alcohol/Smoking/Use of Drugs:
Consumption of alcohol en-route to a sporting event is illegal.Smoking and use of drugs are strictly prohibited on all vehicles.
8. Extra Drop-Offs/Rerouting/Extra Hours:
Additional drop-offs and extra hours will incur extra charges paid in cash to the driver.
9. Airport Transfers:
Clients are given a grace period for immigration and luggage collection.Exceeding the grace period will result in additional charges for waiting time and parking.
10. Luggage and Passenger Numbers
The vehicle supplied by the Company will take account of the amount of luggage as well as the number of passengers specified at the booking time. The Customer must ensure they specify the correct information at the time of the booking and inform the Company as soon as possible if there are any changes to passenger number which includes a decrease and an increase of passenger numbers.
11. Route
Unless the Hirer has advised of a particular route and specified it at the time of booking, the route taken will be entirely at the discretion of the Company or Driver according to road, traffic and weather conditions at the time of travel. The vehicle will depart at the times agreed by the Hirer at the time of the Booking Confirmation; no price discount shall be given if the route chosen is not actually the shortest.
Stops will be made at suitable points to satisfy legal requirements regarding breaks and rest for Drivers. It is the Hirers' responsibility to account for all passengers at those times. The Company cannot accept liability for any losses incurred by passengers who fail to adhere to the Hirers' instructions. 18.3. Any changes requested to the route by the Customer shall be at the Driver's sole discretion and the Driver may charge an additional fee if additional drop-off points are requested and agreed by the Driver
12. Breakdown, accident or Delay
The Company may give advice on journey times in good faith, but cannot guarantee that the journey is completed by a specific time and cannot accept any responsibility or liability whatsoever for traffic congestion, road accidents that result in injury or death, adverse weather conditions, compliance with requests of the police, customs or other government officials and security services or other matters outside its reasonable control and will not be liable for any inconvenience or loss incurred caused by a breakdown or unforeseen delay be that en-route to pick up the Hirer or en-route to the booking destination as a result.
It is strongly recommended that the Hirer should consider insuring themselves with adequate travel insurance against this risk if journey times are particularly crucial, for example for the commencement of an event.
13. Driver’s Hours
Driver’s Hours and rest periods are strictly regulated by law and the Hirer accepts responsibility for timings agreed at confirmation of booking. The Hirer accepts that neither they nor their passengers shall delay or interrupt the journey in such a way as to cause the Driver to breach Driver's Hours regulations and must adhere strictly to all collection times contained in the Booking Confirmation. If any breach is likely to occur the hirer agrees to pay any additional costs incurred. 20.2. If delays occur for whatever reason, the Company may take whatever action is deemed necessary for the driver and vehicle in order to comply with the law. Where delays do occur, the Company cannot be held responsible for any losses arising as a result of those delays or nonperformance of the services unless they are due solely to the negligence of the Company.
14. Passenger Conduct
It is incumbent upon the Hirer and the Hirer's party to behave in a proper manner for the duration of their journey. The Driver is responsible for the safety of the vehicle and as such may refuse to allow a passenger or passengers to board the vehicle or eject them from the vehicle if, in his sole discretion, he considers them unfit to travel for whatever reason (for example, being intoxicated, aggressive or abusive). The Driver may refuse to continue a journey if, in his sole discretion, he considers any passenger to be behaving in such a way as may compromise the safety of other persons, the contents of the vehicle or the vehicle itself.
In such event, at the Driver's sole discretion, the journey may continue once the passenger or passengers have been removed from the vehicle but should passenger conduct result in summary termination of the journey, the Company reserves the right to cancel any other parts of a booking, and in such circumstances the forfeiture of any monies paid, and no claims for compensation or refund in either whole or part shall be entertained.
Any damage caused to the vehicle by the Hirer or any of the passengers shall be the responsibility of the Hirer and the Hirer shall be liable for all costs related thereto.
15. Customer Service
Any complaints must be made in writing within 5 workings days after you have exited the vehicle on the last day of travel. The Company will be unable to accept any complaints or apply compensation for complaints received more than 5 days after the date of travel.